09-11-2018 08:33 PM
I got NBN installed but can't get connection...
the bloke at the Internet Service Provider got me to 'factory reset' it over the phone but
no good so the technician will be out here on Monday
I hope it's the modem that's not working - if it's the 'connection' outside it might take a while for them to fix..
the ISP said they would send me a dongle to attach to the computer so I will still
get internet and I don't have to pay for that
the bloke who did the cabling outside said the signal was good though
09-11-2018 09:37 PM
Hi @jamesle2015, sorry to hear you are having difficulties with the NBN. I am a bit of a computer freak and dread interruptions to service. I've read a lot about so many people having trouble with the NBN, especially when it is first connected. At the moment, I am still on ADSL but will be researching the transition to NBN in the new year. Pretty apprehensive about what I'm in for. Hoping that things are resolved for you very soon. Good to hear your ISP is going to provide you with a dongle so that you at least have some service while the NBN issues are being addressed.
14-11-2018 08:17 PM
The bloke fixed it on Monday.....works now ...
It was the 'NBN box' that connects outside to the modem - he replaced it
I am getting the same speed as before - it's not faster ...about 11.5 Mbps
I am on the slowest plan though...
22-11-2018 09:30 PM
22-11-2018 09:43 PM
Sorry to hear you're having trouble logging in. I'm tagging our community managers @Lauz, @s-jay and @nashy as they may be able to help you out with this. They're not around right now but are usually around on week days during the day, so you should hear from one of them soon.
I'm glad you've found a way to post in the meantime
26-11-2018 10:28 AM
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